Refund policy
Shadow Shoez Return Policy
At Shadow Shoez, we take pride in providing unique, high-quality footwear sourced directly from Japan. Because our products are imported internationally, all sales are final. We are unable to accept returns or exchanges once an order has been placed.
This policy is in place due to:
- International shipping and customs regulations that make returns impractical.
- Limited stock and exclusive styles that cannot be restocked once sold.
- The need to maintain product authenticity and quality control.
We strongly encourage customers to carefully review product descriptions, sizing charts, and photos before completing a purchase. If you have any questions or need guidance with sizing or product details, our team is available to assist before you place your order.
In the rare event that your item arrives damaged or if you receive the wrong product, please contact us within 7 days of delivery. Our support team will review your case and determine the best solution, which may include a replacement or store credit if applicable.
By purchasing from Shadow Shoez, you acknowledge and agree to this no-return, no-exchange policy. We appreciate your understanding and thank you for choosing Shadow Shoez for your exclusive Japanese footwear.
Contact Information
For any questions or concerns regarding returns or refunds, please contact us at:
- Email: shoezshadow@gmail.com
Thank you for shopping with Shadow Shoez. We appreciate your business!